Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Account information (name, email, phone number)
• Customer and service data you enter into the PoolRev platform
• Photos taken during service visits
• Device information and usage analytics
• Location data (when you grant permission for routing)

2. How We Use Your Information

• To provide, maintain, and improve PoolRev and our services
• To process and complete service operations
• To send transactional notifications and updates
• To provide customer support
• To comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in operating our platform
• GoHighLevel CRM for customer management integration
• Law enforcement when required by law

4. Data Storage & Security

Your data is stored securely using industry-standard encryption. We use HTTPS for all data transmission. Sensitive credentials are encrypted at rest. Offline data is stored locally on your device and synced securely when connectivity is restored.

5. Your Rights

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Export your data
• Opt out of non-essential communications

6. Device Permissions

The PoolRev mobile app may request access to:

• Camera: To capture service photos during job visits
• Location: To enable route optimization and dispatch
• Notifications: To send job alerts and sync updates
• Storage: To store attachments and offline data

You can revoke these permissions at any time through your device settings.

7. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we permanently remove your personal data within 30 days, except where retention is required by law.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or in-app notification.

10. Contact Us

If you have questions about this Privacy Policy, contact us at support@poolrev.app.